Claims Assessor Kariega

Key Responsibilities

• Assess and evaluate warranty and technical claims submitted by dealerships.
• Review supporting documentation, repair procedures, and technical reports.
• Ensure claims comply with manufacturer policies, procedures, and standards.
• Identify discrepancies, irregularities, and potential claim risks.
• Liaise with dealerships, technicians, and internal stakeholders to resolve claim-related queries.
• Provide technical guidance regarding claim requirements and repair standards.
• Maintain accurate claim records and documentation.
• Prepare reports and recommendations relating to claims assessments.
• Support continuous improvement initiatives within the claims management process.

• Grade 12 / Matric.
• Qualified Motor Mechanic Trade Certificate, Diagnostic Technician Certification, or Master Technician Qualification.
• Previous dealership experience within the automotive industry.
• Strong technical automotive knowledge.
• Excellent analytical and investigative skills.
• Good report-writing and administrative abilities.
• Strong communication and interpersonal skills.
• Computer literacy and attention to detail.