Reservation Agent

Key Responsibilities

• Manage room reservations via phone, email, online channels, and in person.
• Process new bookings, amendments, cancellations, and special requests accurately.
• Maintain accurate reservation records in the Property Management System (PMS).
• Provide guests with information on room rates, hotel facilities, services, and promotions.
• Maximize revenue through upselling and promoting hotel products and services.
• Coordinate with Front Office, Housekeeping, Sales, and other departments to ensure smooth operations.
• Respond promptly and professionally to guest inquiries and reservation requests.
• Monitor room availability and maintain accurate room inventory.
• Ensure compliance with hotel policies, service standards, and confidentiality requirements.
• Prepare reservation reports and perform other administrative duties as assigned.
• Deliver excellent customer service while contributing to a positive team environment.
• Be flexible to work shifts, weekends, and public holidays as required by operational needs.