Key Duties & Responsibilities

Guest Room Cleaning & Maintenance

• Clean guest rooms, suites, and balconies thoroughly and efficiently

• Strip and make beds according to hotel presentation standards

• Clean and sanitize bathrooms, including toilets, showers, bathtubs, mirrors, and sinks

• Dust and polish furniture, fixtures, and fittings

• Vacuum carpets and mop hard floors

• Ensure curtains, lampshades, artwork, and remote controls are clean

• Replenish guest amenities, stationery, minibar items, and room supplies

• Ensure rooms are set up correctly for arrivals, stayovers, and departures

Guest Service & Interaction

• Greet guests politely and respond to requests promptly

• Maintain guest privacy and confidentiality at all times

• Handle guest belongings with care and report lost-and-found items immediately

• Report guest complaints or special requests to the supervisor

Health, Safety & Hygiene

• Follow hotel hygiene, sanitation, and safety policies at all times

• Use cleaning chemicals and equipment safely and correctly

• Comply with infection control and occupational health standards

• Identify and report hazards, damages, or maintenance issues

• Adhere to fire safety and emergency procedures

Operational Standards

• Complete assigned rooms within the allocated time while maintaining quality

• Maintain cleanliness of housekeeping trolleys, pantries, and storage areas

• Record room status accurately and communicate with supervisors

• Assist with deep cleaning projects and periodic cleaning schedules

• Follow standard operating procedures (SOPs) and brand guidelines