Relief Operations Manager

This is a field-based role for a seasoned hospitality professional who is equally comfortable mentoring a housekeeping team at a remote bush camp and presenting a detailed operational audit to senior management the following week. The right candidate moves between properties with confidence, reads a room quickly, and lifts standards without disrupting the culture that already exists.

Core Criteria:

• Minimum 5 years' experience in hospitality operations management, ideally across multiple departments
• Solid working knowledge of luxury lodge, hotel, or resort operations
• Strong leadership, coaching, and communication skills
• Proficient in Microsoft Office and operational reporting
• Valid driver's licence and own reliable vehicle (essential)
• Willingness to travel extensively and remain on-site at various properties for extended periods

• Provide hands-on operational support to Resident Managers, HODs, and lodge teams across the portfolio
• Step in during peak periods, staff shortages, property openings, and special events
• Observe and assess guest service delivery, F&B standards, housekeeping quality, and facility presentation
• Coach and mentor lodge teams across all departments, driving a culture of accountability and continuous improvement
• Identify and follow up on maintenance issues, including preventative maintenance standards
• Submit detailed audit reports and lodge assessments after each site visit, with clear, actionable feedback
• Assist with the rollout of new operational initiatives and projects
• Maintain regular communication with the Assistant Operations Manager on lodge performance and opportunities

• Salary: R30,000 to R35,000 per month
• 3 weeks on, 1 week off work cycle
• Opportunity to work across a diverse portfolio of properties
• Professional growth within a dynamic hospitality group