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Lobby Ambassador

Full Time 1 month ago Savanne
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Employment Information

Industry
Industry Tourism / Travel
Job Level
Job Level Experienced Professional
Open positions
Open Positions 1
Applicants 0
Views 15
Job Type
Job Type Full Time
Location
Location Savanne, Mauritius
Apply Before
Apply Before Sep 14, 2026

Job Responsibilities:

• To welcome all guests warmly upon arrival and acknowledge departing guests.
• To be able to create a memorable first and last impressions.
• To be able to provide information about Tamassa, amenities, dining options, events and local attractions.
• Handle minor guest concerns or complaints and escalate more complex issues to the Guest Experience Manager 
• Promoting hotel facilities, restaurants, spa services, and special events.
• Recognising VIP guests / returning guests / loyalty members and ensuring a personalised service.
• Assist with managing guest flow during busy periods (Queue management).
• Monitoring the lobby to maintain luxury presentation and  high service standards.
• Allocates and supervises tasks to ensure an efficient and prompt service according to the Hotel’s standards.
• To be able to anticipate our guest's needs before they are expressed.
• Attend or host dinner where necessary
• Assisting guests with directions, hotel information and personalised recommendations.

Qualifications

Diploma/ Degree in Hotel Management


Experience & Skills

A minimum of 5 years of working experience the hospitality industry or other relevant industries at managerial level.

International working experience with well-known hospitality brands.

Extensive prior working experience with High-End Tour Operators.

Fluency in English/French- an additional language will be an advantage (German/Spanish)

Knowledge of the Opera Property Management System will be an advantage


Management reserved the right to call only suitable candidates for interview.

Tamassa Resort
Tamassa Resort 6 Open Jobs
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