Welcomes and greets guests promptly and politely as per Hotel standards and procedures;
Assists in organising special events such as weddings, dinners, cocktails as per guest demand;
Maintains a close liaison with travel agencies regarding information of clients’ needs, special requests and VIP treatment;
Provides all necessary information and assistance as instructed by the Head of Department to all clients during their stay at the hotel;
Converses with guests to obtain feedback on quality of services and suggestions, if any for improvement and relays this information as per Hotel policy.
Candidate Profile:
Diploma in Hospitality Management or equivalent;
Previous professional experience in related function will be an advantage;
Good communication and organisational skills;
Should possess a pleasant and outgoing personality;
Strong customer service orientation and problem-solving abilities;
Able and willing to perform odd hours of work including Sundays, public holidays and cyclonic days;
Fluent in written and spoken English and French;
Knowledge of a third language will be a definite advantage.
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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