Game Lodge General Manager.

Description Game Lodge General Manager. Luxury 5* Game Lodge Eastern Cape. Requirements: 5 - 6 years Game Lodge management experience in a 5-star luxury lodge environment. In charge of all Game Lodge departments. The Lodge Manager is responsible for day-to-day lodge operations and the guest experience; ensuring a consistently high standard of service and smooth coordination across departments. This role is highly guest-facing, people-focused, and detail-driven. Key Responsibilities Guest Experience ● Oversee the full guest journey from arrival to departure. ● Maintain a visible, professional presence with guests. ● Anticipate guest needs and address issues proactively and discreetly. ● Work closely with the guiding team to ensure guest preferences and feedback are captured and acted upon. ● Uphold consistent standards across accommodation, service, and public areas. Lodge Operations: ● Coordinate daily lodge operations across all departments. ● Ensure effective communication and handovers between teams and shifts. ● Support smooth daily rhythms and management coverage. ● Maintain and follow established operational systems. Excellent Guest Relations skills. Proficiency in MS Office and Property Management Systems (e.g., Nightsbridge). Driver’s License: A valid South African Code B driver’s license is mandatory. Requirements: • 5 years of Lodge management experience in a leadership role. • Exceptional people management skills – ability to inspire, train, and develop staff. • Strong financial acumen, including budget management and cost control. • Proven track record of driving operational efficiency and guest satisfaction. • Proficiency in Office Suite & Email applications. • Strategic problem-solver with excellent decision-making skills. Salary market related • Accommodation included • meals provided while on duty. • Uniforms: Full uniform provided and laundered Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.