E-Commerce Manager

Duties & Responsibilities:
E-Commerce & Marketplace Management

• Manage and optimise the companies online sales channels, including Takealot and future marketplace platforms.
• Ensure all product listings are accurate, complete, and maintained to the highest standard.
• Monitor marketplace compliance and listing performance.
• Coordinate new product launches across online channels.

• Drive online sales growth and profitability.
• Monitor daily, weekly, and monthly sales performance.
• Identify opportunities to increase revenue and market share.
• Develop and implement online sales strategies.

• Manage pricing strategies in line with company objectives.
• Monitor competitor pricing and market trends.
• Coordinate online promotions, campaigns, and special offers.
• Evaluate campaign effectiveness and return on investment.

• Monitor stock availability across online channels.
• Coordinate with Warehouse and Procurement teams to minimise stock shortages.
• Forecast stock requirements based on sales trends.
• Identify slow-moving inventory and recommend promotional opportunities.

• Monitor customer reviews, ratings, and feedback.
• Analyse return trends and customer complaints.
• Work closely with the Aftersales and RMA teams to identify recurring product issues.
• Recommend improvements to product listings and customer experience.

• Prepare regular sales and performance reports.
• Analyse online sales data and customer behaviour.
• Track key performance indicators (KPIs).
• Present recommendations and growth opportunities to management.

• Work closely with Marketing on content, campaigns, and product launches.
• Support Sales teams with online channel opportunities.
• Liaise with Warehouse and Operations regarding stock planning and fulfilment.
• Assist Finance with reporting and reconciliation requirements where necessary.