Dispatch and Invoicing Clerk

Location: Strydom Park, Randburg

Requirements:

• Matric
• Minimum 3–5 years' experience in customer service, sales administration or dispatch administration
• Experience with Sage Pastel Evolution
• Ability to work efficiently in a fast-paced manufacturing environment.
• Must be fluent in Afrikaans (non-negotiable)

• Coordinate all dispatch, courier and freight bookings to ensure timely delivery of customer orders.
• Schedule and monitor customer collections, ensuring goods are ready and all documentation is complete.
• Provide professional customer service by responding promptly to enquiries, resolving issues and maintaining positive customer relationships.
• Process and capture customer sales orders accurately and efficiently on the ERP system.
• Prepare and issue customer sales invoices, ensuring all pricing, quantities and supporting documentation are correct.
• Liaise with the Warehouse, Production, Logistics and Sales departments to ensure orders are processed and dispatched on time.
• Track deliveries and provide customers with updates where required.
• Maintain accurate records of dispatch documentation, courier waybills, proof of deliveries and customer correspondence.
• Resolve order discrepancies and coordinate returns or credit requests where necessary.
• Ensure all customer orders are completed in accordance with company procedures and service standards.