Location: Robertson, Western Cape
Key Responsibilities
Hotel Operations
- Oversee daily hotel operations
- Ensure exceptional guest experiences and high service standards
- Manage reservations, front office, housekeeping, maintenance, and food & beverage departments
- Monitor guest feedback and implement service improvements
- Ensure compliance with all health, safety, and hospitality regulations
Marketing & Business Development- Develop and implement marketing strategies to increase occupancy and revenue
- Build strong relationships with tour operators, travel agents, DMCs, influencers, corporate clients, and tourism stakeholders
- Identify new business opportunities and revenue streams
- Manage and grow the hotel’s online presence and reputation
- Collaborate with external marketing partners and media agencies
- Attend trade shows, networking events, and tourism functions when required
Sales & Revenue Management- Drive occupancy and revenue targets
- Monitor market trends and competitor activity
- Develop and manage promotional campaigns and packages
- Ensure effective yield and rate management
- Build and maintain a strong repeat guest and corporate client base
Leadership & Team Management- Lead, motivate, and develop hotel staff
- Foster a positive, guest-focused culture
- Conduct performance reviews and staff training
- Manage staff scheduling and productivity
- Ensure clear communication across all departments
Financial Management- Manage budgets and operational expenses
- Monitor financial performance and profitability
- Prepare monthly management reports
- Identify opportunities to improve efficiencies and reduce costs
- Work closely with ownership to achieve strategic objectives
Minimum Requirements- Minimum 5 years’ experience in a senior hospitality management role
- Proven experience as a Hotel Manager, General Manager, Lodge Manager, or Operations Manager
- Strong sales, marketing, and business development background
- Excellent networking and relationship-building abilities
- Experience working with travel agents, tour operators, and online travel platforms
- Strong understanding of revenue management and hotel distribution channels
- Excellent communication and interpersonal skills
- Strong financial and administrative management abilities
- Proficient in hotel reservation and property management systems
- Valid driver’s licence
- Ability to work weekends and public holidays when required
- Relevant degree or diploma in Hospitality or Business Management
