Academy Support Officer

As Academy Support Officer, you will play a key role in ensuring the smooth delivery of training programmes by coordinating administrative processes, supporting trainers and participants, and maintaining accurate training records.

 Key Responsibilities

• Provide day-to-day administrative support to SGS Academy.

• Assist with the planning, scheduling, and logistics of training programmes.

• Manage course registrations and communicate with participants before and after training sessions.

• Prepare training materials, attendance registers, evaluation forms, and certificates.

• Maintain accurate training records and update Academy databases.

• Coordinate training venues, equipment, and catering arrangements where required.

• Support trainers with administrative requirements before, during, and after training sessions.

• Process quotations, purchase requests, invoices, and other Academy-related documentation.

• Respond to enquiries from clients and internal stakeholders in a professional and timely manner.

• Prepare reports and monitor training statistics as requested.

• Ensure compliance with SGS procedures and quality standards.

• Contribute to the continuous improvement of Academy administrative processes.

Profile

• Diploma in Business Administration, Office Management, Human Resources, or a related field.

• Previous experience in an administrative or customer support role; experience in training administration is an advantage.

• Strong organizational and time management skills with excellent attention to detail.

• Excellent communication and interpersonal skills.

• Customer-focused with a positive and proactive approach.

• Ability to manage multiple tasks and work effectively under deadlines.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).