Vetting and Leasing Manager - Heriotdale

Requirements:

• Bachelor’s Degree preferred
• Strong administrative and coordination experience
• Advanced Microsoft Excel proficiency essential
• Previous experience within property, leasing, rentals, or tenant administration advantageous
• Strong communication and interpersonal skills
• Ability to manage difficult tenants, contractors, and building managers
• Excellent conflict resolution and problem-solving skills
• Strong attention to detail and high level of accuracy
• Ability to work independently and under pressure
• Professional, resilient, and assertive personality
• Strong organisational and time management skills
• Ability to manage legal and compliance-related processes
• Must be willing to work weekends and evenings when required
• Own reliable vehicle essential

• Act as the primary point of contact for tenants
• Handle tenant queries, complaints, and disputes professionally
• Build and maintain positive tenant relationships
• Ensure excellent customer service and tenant satisfaction
• Resolve tenant concerns efficiently and effectively

• Conduct thorough tenant vetting processes
• Perform background checks, credit checks, and reference verifications
• Assess tenant applications in line with company policies and requirements
• Manage leasing administration and documentation
• Ensure all records and application data are accurate and up to date

• Liaise with managing agents regarding tenant and property matters
• Coordinate with contractors and building managers where required
• Facilitate effective communication between all stakeholders
• Assist with operational and property-related escalations

• Maintain vetting systems and databases
• Generate reports on leasing activities, tenant feedback, and application statuses
• Manage spreadsheets and reporting documentation accurately
• Ensure proper filing and document control procedures are maintained

• Assist with leasing compliance and legal-related processes
• Manage documentation relating to tenant disputes and escalations
• Ensure processes align with company procedures and property regulations

• Work effectively in a fast-paced and high-pressure environment
• Manage multiple priorities and urgent matters simultaneously
• Provide support during peak operational periods, weekends, and emergencies