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Transactional Officer I2C
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Job Details
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Job Purpose
Support AkzoNobel Cash Application team in all day-to-day activities. Responsible for the daily cash application, cash re-allocation requests, refund processing, cash queries received via central inbox and analysis of previously applied cash receipts. Seek for and implement, in close co-operation with the Global Process Architect (GPA), continuous improvements in efficiency, effectiveness and quality of service for systems under control.
Key objectives of the job are:
- Timely and accurate allocation of incoming payments to the outstanding customer invoices.
- Timely reply to any queries around cash application received via the central email inbox.
- Timely and accurate processing of refund requests
- Resolve unidentified payment and minimize the on-account payments
Customer Master Data maintenance, making sure that gaps and errors are escalated and corrected.
Key Accountabilities
- Inform management of any issues with incoming payment & work closely with internal BU's-Customer Service, Sales, Collectors and and Infosys teams to resolve credit and billing issues.
- Pro-actively inform management of issues that will impact the top line or bottom line performance.
- Assure complete delivery of In-house bank statement
- Execute on direct debit and equivalent local variations
- Perform write offs and adjustments in line with the Global Credit Policy
- Perform refunds in line with the Global Credit Policy
- Prioritize cash allocation activities daily and execute on it
- Escalate disputes/queries to the right department and/or person
- Drive timely resolution of escalated disputes
- Developing measures to improve backlog in cash allocation/unidentified/unallocated on account.
- Advise MDM team of discovered (future) changes in customer master data.
- Sending out of Statement of Accounts and pro-active chasing of overdues and updating client details in database through call and email.
- Assisting in spot checks and other control checks and assisting where required for stock count.
- Act as back-up to credit controller
Experience
- 2+ years finance experience, with a Bachelor’s degree in relevant field.
- Experience with working in multinational matrix organization.
- Strong command of English, French and Creole is essential.
- Experience in AkzoNobel O2C tools (e.g. SAP, FSCM, MFGpro, EBS).
- Experience of working as business partner with management.
- Experience in execution of standard processes.
- Able to set priorities and work independently.
- Extended knowledge of order to cash end to end process and experience.
- Business knowledge.
- Experience in sales/customer focused commercial role.
- Excellent communication, networking and presentation skills.
- Commercial focus and balanced decision making.
About the Company
Mauvilac Industries Ltd
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