Key Responsibilities

Technical Diagnostics and Repairs

• Perform accurate fault finding, troubleshooting, and diagnostic assessments on equipment.
• Prepare detailed job cards and technical reports.
• Ensure diagnoses result in the most accurate and cost-effective repair solutions.
• Carry out servicing, maintenance, and repairs as required and according to customer requests.
• Conduct complete machine rebuilds when required.
• Perform hydraulic system diagnostics and repairs.
• Conduct electrical component diagnostics, repairs, and replacements.

Field Service and Customer Support

• Respond promptly to customer service call-outs.
• Provide on-site technical support and emergency breakdown assistance.
• Assist fellow Service Technicians when required to ensure efficient service delivery.
• Maintain professional customer relationships and provide technical guidance where necessary.

Inspections and Quality Assurance

• Conduct pre-delivery inspections (PDIs) on equipment.
• Ensure all machines meet operational and safety standards before release.
• Verify that equipment returned to the rental fleet is clean, operational, and presented in a professional condition.
• Adhere to all company quality standards and manufacturer specifications.

Parts and Inventory Management

• Requisition parts, consumables, and materials required for maintenance and repair activities.
• Maintain and safeguard workshop and field service stock.
• Monitor inventory usage and report shortages where necessary.

Documentation and Reporting

• Maintain accurate records of all services, repairs, inspections, and associated costs.
• Complete and update job cards using the Asset Pool application.
• Prepare technical reports and documentation as required.
• Ensure all maintenance records are completed accurately and submitted on time.

Health, Safety and Compliance

• Comply with all health, safety, and environmental regulations.
• Promote safe working practices when operating and servicing equipment.
• Ensure proper care and handling of customer and company assets.
• Maintain a clean and safe work environment.

Minimum Requirements

Qualifications

• Matric (Grade 12) or NTC3 minimum qualification.
• Qualified Millwright or Diesel Mechanic Trade Certificate.

Experience

• Minimum of 5 years' experience working on Mobile Elevated Working Platforms (MEWPs).
• Experience with major MEWP brands such as Genie, JLG, Snorkel, ATN, or similar will be advantageous.
• Proven experience in hydraulic fault finding and diagnostics.
• Strong electrical diagnostics and component repair experience.

Skills and Competencies

• Strong mechanical and technical troubleshooting skills.
• Ability to interpret technical manuals and schematics.
• Computer literacy, including Microsoft Excel and Word.
• Good report writing and documentation skills.
• Strong customer service and communication skills.
• Ability to work independently and within a team environment.
• High attention to detail and commitment to quality workmanship.

Additional Requirements

• Valid driver's licence.
• Willingness to travel for field service and customer support activities.
• Ability to work under pressure and meet service deadlines.