Technical Support Engineer 

Wicloud

We are, Wicloud, established in mid-2022, with over 1000 employees across 3 offices in the international. Wicloud dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. 

Rate this employer Select rating Give it 1/5 Give it 2/5 Give it 3/5 Give it 4/5 Give it 5/5 Average: 2.5 ( 2 votes) Rate Leave this field blank

Technical Support Engineer 

Responsibilities 

Technical services & Responsiveness

• Be responsible for delivering Technical Support Service to Microsoft global customers with the high customer satisfaction.
• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. 
• Determine the best approach for resolving complex technical issues knowing that efficiency and speed to resolution are important drivers of customer satisfaction.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support. 
• Advise customers on how to gain additional value from their Microsoft products. 
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience. 
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
• Participate in planned team-wide shift rotations to cover business needs.

Qualifications

Required

• Bachelor or Master degree in computer science, Electronic Engineering or equivalent experience.
• Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
• Must have strong verbal and written English skills.
• A minimum of 1–3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
• Strong analytical logic thinking.
• Understanding of Microsoft Cloud (Azure/O365) and Windows Server products or other application server product family.
• Ability to deliver remote proactive service and provide solutions of mission critical issues remotely to Enterprise Customers with outstanding quality.

Language

• Local Language: fluent in reading, writing, and speaking. 
• English proficiency: intermediate level (plus).

Application Process

All interested candidates should send their CVs and cover letters to  fr•••••@••••••.com Once accepted, you will receive training materials, platform access, and guidance to begin your journey as a Windows Community Forum Freelancer.

Apply

Click on the APPLY button to send your application documents:

• Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx)
• A confirmation email will be sent to you few minutes afterwards
• You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)

Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...