About the position:
Given our business model where our customers pay us over time, the Customer Solutions
Group (CSG) is absolutely vital to our customers deriving long-term value from our platform. To
enhance our customer’s experience with Netskope, we need to have a world class Professional
Services organization to drive value and success for our customers.
This position reports directly to the global PS leader.
As a Netskope Technical Project Manager (TPM) for EMEA, you will be responsible for:
● Manage a large number of projects with a wide range of customer profiles
● Collaborate with stakeholders to define project scope, objectives, and deliverables.
● Develop comprehensive project plans, including tasks, timelines, and resource
requirements.
● Understand the customer requirements and deliverables. When necessary you will
drive the creation and review for the Statement of Work (SOW)
● Present the Netskope PS to customers and prospects. Be able to articulate both the
PS and the company value proposition
● Maintain and share accurate reports to share with the PS and CSG leadership when
required
● Work closely with Sales, Support, and Engineering to ensure customer needs are met
● Lead and contribute to project definition, planning, documentation and data collection
● Provide management and leadership skills and drive execution on program goals.
● Anticipate and interpret internal/external business and regulatory challenges and
recommend best practices to improve products, processes or services.
● Act independently to determine methods and procedures on new or special
assignments.
● Provide strategic input and collaboration with the Customer Experience Organization.
Required Experience and Skills:
● 7+ years managing projects and programs.
● Proven track record of meeting or exceeding targets
● Demonstrable experience presenting to customers and company leaders
● Excellent written and verbal communication skills
● Ability to work effectively with both technical and nontechnical people
● Experience working with SalesForce, PSA tools, and GSuite
● Ability to quickly develop strong and open relationships with a service-minded
approach to customers, partners, and subcontracting vendors.
Other Requirements:
● Travel required up to 20%.
● 'Whatever it takes' attitude and motivation to do whatever necessary to complete the
job
● Self-motivated
● Strong problem-solving skills
● Excellent organizational skills
● High level of English and French.
Preferences:
● Experience with working with a Fortune 500 companies
● Prior experience in hyper-growth company a definite plus
Education:
● Bachelor's degree (BSCS or equivalent) or equivalent work experience
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