We are seeking a highly skilled, experienced, and results-driven System Support Manager to lead and manage the organization's systems support, IT infrastructure, and business technology operations.
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 202 •••••• 13
Key Responsibilities
- Manage and oversee all system support functions across the Distribution Centre and retail operations.
- Lead implementation, support, and optimization of ERP, retail, warehouse, and POS systems.
- Ensure smooth day-to-day operation of IT infrastructure, databases, applications, and integrations.
- Drive system upgrades, testing, deployment, and release management.
- Manage data migration, system configuration, and process improvements.
- Lead troubleshooting and resolution of system-related issues to minimize business disruption.
- Work closely with internal stakeholders and external vendors to ensure service delivery and SLA compliance.
- Develop and implement system security, compliance, and governance standards.
- Provide user training and support to warehouse, store, and corporate teams.
- Prepare system performance reports and recommend technology improvements.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or related field.
- Minimum of 10 years' experience in IT systems support, ERP implementation, or retail systems management.
- Strong experience in retail, distribution, warehouse, and supply chain systems.
- Proven experience in ERP implementation and support (Microsoft Dynamics 365 F&O or similar).
- Strong understanding of databases such as SQL Server and Oracle.
- Experience with system integrations, reporting tools, and business process optimization.
- Excellent project management and stakeholder management skills.
- Strong analytical, problem-solving, and leadership abilities.
How to Apply
Interested candidates should forward their applications, including a detailed CV and certified copies of qualifications, to va•••••••@••••••.bw on or before 13 July 2026.
Please clearly indicate "System Support Manager" in the subject line of your application.
