We are looking for a proactive Support Specialist to respond to customer queries, make outbound calls, and gather customer feedback. At our company, we embrace the values of “go tech” and “grow together”, fostering an environment where innovation and collaboration drive success.

You will be responsible for

• Responding to customer queries in a timely and accurate manner by phone, email, and chat
• Making outbound calls to customers and partners
• Sharing feature requests and effective workarounds with team members
• Gathering customer feedback and sharing it with product, sales, and marketing teams

You might be a fit if you have

• Strong written and verbal communication skills in English
• A passion for helping and communicating with people
• Good problem-solving and conflict management skills

Explore our benefits

• Life in balance with Yango We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
• Psychological support Available in different languages to support you when you need it most
• Life and private health cover Life and private health insurance

*different conditions apply based on hiring location and position type