Key Responsibilities

Institutional Oversight

• Oversee eCampus operations across several partner universities.
• Ensure quality, consistency, and compliance in digital academic services.

Team Leadership & Development

• Directly manage and mentor  Student Support Supervisors and Student Success Coordinators (SSC) to achieve KPIs.
• Guide daily operations while fostering professional growth, accountability, and high team performance.

Standardization & Operational Efficiency

• Develop/Improve and implement uniform processes and SOPs for SSC and eCampus team.
• Optimize workflows for student onboarding, academic readiness, and digital delivery.

Strategic Alignment & Planning

• Collaborate with Astria leadership to align operations with long-term goals.
• Translate strategic priorities into actionable operational plans.

KPI & Performance Monitoring

• Track and improve key metrics: enrollment, retention, graduation, tuition collection.
• Implement performance dashboards and proactive intervention plans for SSC teams.

Reporting & Communication

• Compile and deliver detailed operational reports, including progress, risks, and recommendations.
• Promote internal transparency and data-driven decision-making.

Partner Relations

• Build and maintain strong relationships with university partners.
• Address operational issues and coordinate institutional requests.

Budget Oversight

• Support planning and management of operational budgets.
• Identify and implement cost-efficiency opportunities.

Cross-Functional Collaboration

• Coordinate efforts with Academics, Admissions, Finance, and IT departments.
• Ensure a seamless student experience and service delivery.

Qualifications & Skills 

Education & Experience

• Bachelor’s degree in Business Administration, Education, Project Management, or related field (Master’s preferred).
• 4–6 years of experience in program, academic, or operational management.
• Experience managing distributed or cross-institutional teams, preferably including SSC.
• Familiarity with LMS platforms (Moodle, Canvas), CRM systems, and student data tools.

Skills & Competencies

• Proven leadership and coaching abilities with measurable results.
• Strong understanding of operational efficiency and digital academic service delivery.
• Excellent analytical skills for KPI tracking and performance evaluation.
• Exceptional communication, presentation, and stakeholder engagement abilities.
• Strong project management skills with experience leading strategic initiatives across teams.