Under the guidance of the Spa Manager and within the limits of the Hotel Policies, the Spa Receptionist should ensure that all operational procedures, check lists, codes of conduct and standards of services set down by the Spa Management are adhered to and are complied with by all Hosts.
Goes towards guests and make regular spa presentations in order to keep guests fully informed of the existence of the spa within the hotel and of the current promotions and activities
Assists with administrative duties
Ensures effective communication and positive relationship with all departments within the hotel. Always adhere to all company policies and procedures and licensing laws
May be called upon at times to perform other related tasks not specifically included in this description
Ensures a warm friendly welcome to guests at all times
Handles guests‘ requests efficiently
Coordinates guests‘ consultation records with the therapists
Ensures that all relevant spa staff receive a print out of their daily schedules. Inform spa therapists of any changes in schedules
Adheres to agreed reporting system on a timely basis
In charge of all billing procedures and the correct reconciliation of funds at the reception desk and at the close of every shift as well as at the end of the day’s work
In charge of protocols of Spa Keys when on duty
Completes daily opening procedures and checking lists as per relevant area
Schedules reservations for guests and monitors availability of treatments ensuring punctual service as per the relevant skills of therapists
Organizes and schedules to fully utilize time and profitability while ensuring that guests‘ needs are prioritized.
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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