Job Title: Solutions Engineer

Location: Johannesburg-Onsite

Job Purpose:

Drive the successful delivery of channel projects by defining clear business requirements, prioritizing features based on value, and aligning stakeholders around a shared product vision. The role bridges business needs and technical execution, ensuring solutions are customer-focused, data-driven, and delivered efficiently to achieve strategic objectives.

Accountability & Objectives:

• Manage & Prioritize Backlog: Ensure work is well-defined, prioritized, and focused on delivering value
• Elicit & Translate Requirements: Gather, analyze, and convert business needs into actionable deliverables
• Collaborate with Delivery Teams: Work closely with developers and stakeholders to ensure effective, timely delivery
• Ensure Value Realization: Validate that delivered solutions meet business objectives and deliver measurable outcomes

Key Responsibilities:

• Product Vision & Strategy: Translate strategic objectives into a roadmap that delivers measurable value.
• Stakeholder Management: Engage with business leaders, users, and technical teams to gather requirements, manage expectations, and ensure alignment across all parties.
• Requirements Elicitation & Analysis: Identify, analyze, and document business needs. Break down complex requirements into clear, actionable user stories or functional specifications.
• Backlog Ownership & Prioritization: Own and manage the product backlog, ensuring items are well-defined, prioritized based on business value, risk, and dependencies.
• Agile Delivery &Team Collaboration: Work closely with development teams in Agile environments to refine requirements, support sprint planning, and ensure timely, high-quality delivery.
• Value Maximization: Continuously assess product performance and outcomes, ensuring that delivered features meet business objectives and provide customer value.
• Data-Driven Decision Making: Use metrics, user feedback, and analytics to guide product decisions, improvements, and future enhancements.
• Quality Assurance & Acceptance: Define acceptance criteria, validate delivered solutions, and ensure outputs meet business requirements before release.
• Process Improvement: Identify opportunities to improve business processes, workflows, and system efficiencies through analysis and innovation.
• Change Management & Communication: Support adoption of new solutions by clearly communicating changes, impacts, and benefits to stakeholders and end users

Measurements:

• Business Value Delivery: Achievement of OKRs, ROI, and measurable impact of delivered features
• Customer Impact: User adoption, engagement, and satisfaction
• Delivery Efficiency: On-time delivery, sprint predictability, and cycle time
• Backlog & Requirements Quality: Well-defined, prioritized backlog with minimal rework or defects
• Stakeholder Alignment: Stakeholder satisfaction, clear communication, and reduced misalignment