Management of Client Service Delivery:

• Schedule, attend and record worker forum meetings.
• Action reasonable requests and formalise requests from clients within 24 hours.
• Resolve client queries within 24 hours. Ensure any delays are communicated in writing and advise estimated date of completion.
• Supply new assignees details to clients with relevant documentation (i.e.: ID copy, crim check, application, approval document) and/or any other documents which are relevant at the time.
• Delivery of invoices to clients.
• Delivering of payslips to clients.

Dispatching & Demobilising of Outsourced Employees:

• Ensure onboarding documentation is completed in accordance to the Basic Conditions of Employment Act (BCEA).
• Ensuring that all inductions and medicals are conducted according to client/s requirements.
• Ensure that all assignees on site are aware of policies and procedures of clients and signed documentation is held on file.
• Ensure all assignees are issued PPE in accordance with site specific requirements.
• Ensure that all assignees on site are dressed according to client specific requirements.
• Ensure all assignees on site have ID/licenses available daily.
• Ensure all assignees that are on duty are as per approved schedule issued and manage discipline where needed Only approved assignees are allowed on site as per schedule list).
• Implement and manage roll call of assignees and communicate absentees to clients to obtain approval for replacement.
• Accompany drivers when vehicle checks are conducted to ensure that this process is done properly.
• Conduct daily checks with client regarding vehicle offences and communicate offences telephonically and issue disciplinary notices as soon as possible.
• Maintain personnel files of all assignee documentation.
• Note all delays on route onto trip sheets.
• Complete incident reports within one (24 hrs) working day, submit to team leader (i.e.: COIDA – Injury on Duty claims etc.).

Reporting:

• Manage and report in real time all on route incidents and provide feedback on a daily basis.
• Provide immediate feedback to management and clients on incidents.
• Manage effective communication through electronic correspondence and ensure a quick turn-around time on all requests.

Payroll:

• Ensure timeous and accurate submission of timesheets to payroll on a weekly/bi-weekly/monthly basis.
• Process sick/annual/family responsibility leave weekly and ensure submission of documentation to regional office by 14:00 on Tuesdays.
• Report any wage query to the office immediately.
• Resolve assignee queries within 24 hours. Ensure any delays are communicated in writing and advise estimated date of completion.

Industrial Relations:

• Institute disciplinary action when required, as per company policies, upon written request/complaint from clients.
• Consult operations manager/IR department immediately and assist where required in gathering and pre-hearing investigations for any IR related issues.
• Provide written feedback on a weekly basis to clients on any IR related issues.
• Ensure management is included in all communications.

Experience Required:

• Work experience as a supervisor in the logistics, distribution and warehouse and wholesale and retail industry.
• Excellent MS Office knowledge (Excel).
• Outstanding organisational and time management skills.
• Extensive knowledge of the NBCRFLI agreement and inner workings for dispute resolution.
• Excellent verbal and written communications skills (English).
• Excellent knowledge of the BCEA/LRA legislation.
• Excellent report writing skills/experience.

Remuneration & Benefits

• Commensurate with skills and experience (To be discussed during the initial interview process, however, benefits will be commensurate with the position, taking into consideration both experience and qualifications.
• Valid driver’s license.

Please note:
Should you note meet the minimum requirements or hear from us within 14 days from date of advertising, please accept your application as being unsuccessful.