The Service Desk Support Engineer is a role responsible for end user support to assist with day-to-day queries, related to laptops, computers, printers, Wi-Fi, mobile phones. The position holder is also responsible for assisting users to log tickets for any software issues.

Key responsibilities

·      Ensure the resolved status SLA of the service desk tool of the Customer is

not breached by resolving tickets timeously.

·      Quality assurance management on all call assessments individually, based on ticket

·      Customer experience: Excellent customer service delivered daily to avoid

          escalations, customer complaints and re-opening of calls.

·      Ensuring IT/Tech support standards are used for system support through centralized help desk function.

Knowledge and Academic Qualifications

·       Bachelor's degree or equivalent in Information Technology or Computing or a related field.

·       Minimum 3 years’ experience

·       Proficiency in help desk support

·       Developed understanding and appreciation of technical design principles.