Senior Trails Guide

This is a senior guiding role within a small, exclusive four-suite bush operation that also hosts a private villa. The ideal candidate will be a seasoned professional with a strong presence, the emotional intelligence to host discerning international guests; handling every interaction with discretion, calm, and care. A background in lodge management or operational oversight is a distinct advantage, as the successful candidate will be expected to take on broader managerial responsibilities in an interim capacity until a General Manager is appointed.

Core Criteria:

• Professional Trails Guide (senior level) non-negotiable
• Minimum 5 years' experience in a comparable senior guiding role at a five-star lodge
• Proven, stable work history with strong and verifiable references
• Demonstrated experience hosting guests with physical disabilities or accessibility needs
• Lodge or operational management experience is a strong advantage
• Willingness to assume interim managerial duties until a General Manager is in place
• Mature, grounded, and emotionally intelligent, able to read and respond to diverse guest needs
• Extroverted, proactive, and polished in presentation and communication
• Flexible and adaptable in a small, high-expectation team environment
• Calm under pressure and consistent in service delivery

• Lead and conduct professional guided walking and vehicle-based safaris
• Host guests across all daily activities, ensuring a world-class and personalised safari experience
• Assist and accommodate guests with mobility limitations and wheelchair accessibility needs with professionalism and sensitivity
• Maintain an in-depth knowledge of the local ecosystem, wildlife, and conservation practices
• Assume interim management responsibilities; including overseeing daily lodge operations, staff coordination, and service standards; until a permanent General Manager is placed
• Uphold and model the property's five-star service and guiding standards at all times
• Liaise closely with ownership and the hospitality team to ensure seamless guest experiences
• Assist with the orientation and mentoring of junior guiding staff where applicable
• Conduct pre-activity safety briefings and ensure all guiding protocols are strictly followed