Job Purpose

To welcome and assist customers in selecting high-quality perfumes and fragrances tailored to their preferences. The primary goal is to deliver exceptional customer service, build customer loyalty, and achieve the company's retail sales targets.

Key Responsibilities

• Customer Consultation & Engagement:
  • Welcome store visitors warmly and assess their personal fragrance preferences.
  • Educate customers on scent notes (Top, Middle, Base notes) and different perfume concentrations (Eau de Parfum, Eau de Toilette, Cologne).
• Sales Generation:
  • Actively demonstrate and cross-sell complementary fragrance products to achieve daily, weekly, and monthly sales targets.
  • Promote new arrivals, seasonal collections, and special promotional offers.
• Product Display & Store Upkeep:
  • Maintain clean, organized, and visually appealing counter and shelf displays.
  • Ensure perfume testers and scent strips (blotters) are well-stocked and neatly arranged.
• Inventory Management:
  • Monitor stock levels on the sales floor and inform the management of fast-selling or low-stock items.
  • Handle store merchandise with care to minimize breakage or loss.
• Customer Care:
  • Handle customer inquiries and feedback professionally to foster long-term customer relationships.

Requirements & Qualifications

• Education & Experience:
  • High School Diploma or Diploma/Degree in Marketing, Business, or a related field.
  • Prior experience in retail sales, cosmetics, or luxury goods is preferred.
• Key Skills:
  • Strong interpersonal and verbal communication skills.
  • Excellent persuasive ability and customer-service orientation.
  • Passion for perfumes and eagerness to learn fragrance families (Floral, Woody, Citrus, Oriental, etc.).
• Personal Attributes:
  • Professional appearance, well-groomed, and friendly demeanor.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility to work in shifts, including weekends and holidays.