Purpose of the role

The Stationery Shop and Admin Manager is responsible for overseeing the daily operations of the stationery store and graphic department, ensuring operational efficiency, excellent customer service, and effective stock and supplier management. The role also focuses on driving sales growth, staff management, and ensuring the smooth administration of store and office functions.

Key Responsibilities

Sales & Client Relations
• Drive sales through product sourcing and upselling.
• Implement client engagement strategies.
• Assist with promotional campaigns.

Operations & Store Management
• Manage daily operations of the stationery store and graphic department.
• Ensure operational efficiency and customer satisfaction.
• Oversee office functionality and administration.

Staff Management
• Handle staff training, rosters, queries, and disciplinary procedures.
• Lead and support operational staff.

Stock & Supplier Management
• Conduct supplier price comparisons.
• Generate and manage purchase orders.
• Manage inventory and stock takes.
• Manage supplier returns and credits.

Administration & Finance
• Manage client returns and credits.
• Assist with banking and POS allocations.
• Coordinate invoicing and quotations.
• Assist with any other duties as assigned.

Qualifications

Matric / Grade 12
• Relevant qualification in Retail Management, Business Administration, Operations Management, or a related field would be advantageous.

Experience

-3 year’s sales experience

• 2-3 years’ experience in retail operations, office automation, stationery, print/graphics, or a similar operational environment.
  • Previous supervisory or team leadership experience.
  • Experience managing stock, suppliers, and procurement processes.
  • Experience handling customer queries, escalations, and client relationship management.
  • Experience with invoicing, quotations, and administrative functions.
  • Microsoft Office proficiency, especially Excel.
  • Experience using stock management systems.
  • Basic financial and accounting understanding.
• Attention to detail and accuracy.

• Strong customer service orientation.
• Leadership and people management skills.
• Strong organisational and planning ability.
• Problem-solving and decision-making capability.
• Good communication and interpersonal skills.
• Ability to take initiative and work independently.