Rooms Division Manager

- RSA ID and legal residence essential
- Minimum 2 years' experience as a Rooms Division Manager within a 5-star hotel environment
- Strong operational knowledge of Front Office, Housekeeping, Reservations, and Guest Relations
- Proven leadership and team management skills
- Excellent guest relations and customer service ability
- Strong understanding of room revenue management and occupancy optimisation
- Experience with hotel property management systems and reservation platforms
- Excellent communication, organisational, and problem-solving skills
- Strong attention to detail and quality standards
- Ability to manage multiple departments and priorities effectively
- Professional, hands-on, and service-driven approach
- Own transport essential
- Stable employment history preferred
- Hospitality qualification advantageous
KEY RESPONSIBILITIES:
- Oversee the daily operations of the Rooms Division Department
- Manage Front Office, Housekeeping, Reservations, and Guest Relations teams
- Ensure exceptional guest experiences and service delivery standards
- Monitor room inventory, occupancy levels, and operational efficiencies
- Maintain high standards of cleanliness, presentation, and guest comfort
- Handle guest feedback, complaints, and service recovery professionally
- Train, mentor, and develop departmental staff
- Ensure compliance with company policies, procedures, and hospitality standards
- Conduct regular departmental inspections and audits
- Assist with budgeting, reporting, forecasting, and departmental cost controls
- Drive continuous improvement initiatives to enhance guest satisfaction and operational performance
PACKAGE:
- Salary Negotiable (DOE)
- Live-out position
LOCATION: Plettenberg Bay – Western Cape