Retention Officer

Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.
Responsibilities
Administration
Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.
Document Management
File records or documents as instructed.
Document Preparation
Input content into standard templates. Also take responsibility for collating materials and photocopying them.
Work Scheduling and Allocation
Work according to an assigned schedule.
Operations Management
Carry out operational tasks by following established processes. Involves working within given settings or parameters.
Internal Client Relationship Management
Exchange information with internal clients by having courteous interactions with them.
Operational Compliance
Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Data Collection and Analysis
Perform basic data entry tasks.
Personal Capability Building
Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
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Skills
Competencies
Collaborates
Communicates Effectively
Demonstrates Self-Awareness
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Organizational Savvy
Education
Closing Date
06 July 2026 , 23:59
The Old Mutual Story!
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