Purpose of the Role: To take full responsibility for the effective management and performance of the retail operation, ensuring exceptional customer service, achievement of sales targets, effective stock control, staff development, and the protection of company assets and brand standards. The successful candidate will act as a brand ambassador while maintaining operational excellence across all aspects of the business.

Key Responsibilities Include but Are Not Limited To:

• Oversee stock ordering, receiving, inventory control, stock takes, merchandising, and stock loss prevention
• Ensure a safe, clean, secure, and well-maintained store environment in compliance with company and legal requirements
• Resolve customer queries and complaints professionally while maintaining exceptional service standards
• Identify operational improvements and implement productivity and efficiency initiatives
  Maintain accurate records, reporting, and operational documentation
• Ensure company policies, procedures, and brand standards are consistently upheld
• Respond proactively to operational challenges and support continuous business improvement
• Lead by example, fostering a culture of accountability, professionalism, and customer excellence

• Minimum 3–5 years' retail management experience within an FMCG, food retail, or related environment
• Proven experience managing and developing retail teams
• Strong sales, merchandising, and stock control experience
• Excellent leadership, communication, and interpersonal skills
• Sound understanding of retail operations, customer service, and performance management
• Strong administrative, reporting, and organisational abilities
• Knowledge of health and safety requirements within a retail environment
• Ability to analyse information, identify trends, and implement improvement strategies
• Highly proactive, hands-on, and solutions-driven
• Ability to work under pressure and manage multiple priorities simultaneously
• Proficient in Microsoft Office and retail management systems
• Reliable, professional, and committed to maintaining high operational standards