Key Responsibilities

Resident Services & Customer Experience

• Welcome students, residents, visitors, contractors, and service providers in a professional and friendly manner
• Deliver exceptional customer service and assist with day-to-day resident enquiries
• Manage resident check-ins, check-outs, and visitor access
• Resolve resident requests promptly and professionally
• Create a welcoming, positive, and professional living environment for all residents

Access Control & Security

• Monitor and control access to the residence
• Operate CCTV surveillance systems
• Monitor biometric access control systems
• Respond appropriately to emergency alarms and incidents
• Maintain a safe, secure, and orderly residence
• Record and report security incidents and operational concerns

Residence Operations

• Work closely with the Residence Management team to ensure smooth daily operations
• Assist with resident communication and administrative duties
• Ensure reception and communal areas remain professional and presentable
• Support operational procedures and emergency response protocols

Teamwork & Communication

• Collaborate with colleagues across operations and security functions
• Communicate effectively with students, visitors, contractors, and management
• Maintain high customer service standards while supporting the overall residence operation

Minimum Requirements

• Previous experience as a Residence Concierge, Concierge, Receptionist, Front Desk Officer, Customer Service Representative, Guest Services Officer, Security Officer, or similar customer-facing role
• Student accommodation experience is advantageous
• Experience within hospitality, hotels, residential estates, corporate reception, or customer service environments will also be considered
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Comfortable working with CCTV, biometric access control systems, and emergency alarm systems (training will be provided)
• Computer literacy
• Ability to multitask and remain calm under pressure
• Willingness to work 12-hour day and night shifts, including weekends and public holidays

Key Skills

• Residence Concierge
• Student Accommodation
• Resident Services
• Customer Service
• Front Desk Operations
• Reception
• Access Control
• CCTV Monitoring
• Biometric Systems
• Security Operations
• Visitor Management
• Resident Relations
• Communication Skills
• Incident Reporting
• Hospitality
• Residential Property
• Time Management
• Problem Solving
• Teamwork

Who We're Looking For

• Professional, approachable, and customer-focused
• Passionate about delivering exceptional resident experiences
• Calm, confident, and able to manage challenging situations
• Reliable, trustworthy, and safety-conscious
• Comfortable working shifts in a busy student accommodation environment
• Able to balance customer service with security responsibilities

Why Apply?

• Join a leading student accommodation provider
• Work in a modern, fast-paced residential environment
• Play an important role supporting the safety, security, and wellbeing of students
• Receive training on CCTV, biometric access control, and security systems
• Stable employment with excellent long-term career opportunities

Location