Reservations Agent - Morningside

Boutique Hotel in Morningside; Durban is looking for a Reservations Agent. Responsible for managing room inventory, reservation systems ; booking optimization and guest reservation experiences. Duties: Manage all reservation channels. Monitor room availability. Maximize occupancy and ADR. Handle guest reservation requests. Coordinate VIP bookings. Manage OTA relationships. Forecast occupancy trends. Ensure reservation accuracy. Requirements: Grade 12 A formal hospitality qualification PMS and booking systems knowledge Revenue management Communication skills Detail orientation Upselling abilities Customer service skills Organizational abilities