Game Lodge in the Grahamstown area is looking for a pro-active Receptionist to ensure smooth running operations by channelling accurate information to all promptly and ensuring a warm welcome and heartfelt goodbye to all guests. Duties: Ensuring that day sheets are updated daily with correct information and shared with all relevant departments timeously. Assist with daily safari shop sales with guests and staff Communication management – ensuring that all phone and radio calls are responded to as per company policy and procedures. Ensure all guest special requirements are noted, acted upon, and communicated to relevant departments Act as a central control point in any emergency and ensure you follow company policies and procedures with regard to any emergency situation. Assist with logistics in terms of transferring guests, staff and deliveries to the correct destinations at the correct times. Ensure accurate billing and smooth-running check-in and/or check-out procedure Follow Policies & Procedures regarding payments received, gratuities, forex, and cash handling and management Provide a professional and friendly service to all guests Ensure all Front Office Duties are done as per the Front of House BOPS Requirements: Matric or Grade 12 certificate Minimum of 2 years hospitality experience in reputable establishments Front of House Experience is a must An outgoing, warm, and friendly personality Needs to be well presented Positive attitude, self-motivated, confident, and comfortable around people from all walks of life Excellent communication and interpersonal skills (listening skills, verbal communication, etc) Good sense of humour Good guest relations abilities (including effective listening and communication skills) Excellent people skills Good knowledge of Front Office Ability to work under pressure and under tight deadlines Attention to detail & Accuracy of utmost importance High energy levels & drive to get things done Initiative to look for ways of improving An appreciation of other cultures. The ability to speak and/or understand another language would be an advantage Good standard of IT and numeracy Computer literate with excellent skills in Excel ResRequest and Sage or similar Excellent literacy skills (writing of emails, viewing web pages) Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports, and interpreting graphs) Commercial awareness – understanding the company Understanding resources and suppliers Stay up-to-date on Industry and World Developments Team player Ability Flexibility Strong time management and team player skills Demonstrable team player qualities Analysing and problem-solving skills