Position Closed: Quality Analyst (Contact Centre)

This Position is Closed

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Matric

Diploma in Business Management or equivalent

2-4 years' experience in a Call Centre environment in a position of assisting call centre agents

Ensure quality assurance standards are maintained by all agents

Experience in implementing and monitoring corrective quality assurance actions

Assist Training Officer and Contact Centre Manager with identifying training needs for the agents

Must be able to work shift 24 hour contact centre