Key Responsibilities

Portfolio Management & Asset Performance

• Manage the day-to-day operations of approximately 12–15 retail and commercial properties
• Drive portfolio performance, operational efficiency, and tenant satisfaction
• Ensure company-owned assets are maintained to the highest operational standards
• Conduct regular property inspections and implement operational improvements
• Protect and enhance the long-term value of the property portfolio

Tenant & Leasing Management

• Build and maintain strong relationships with tenants and key stakeholders
• Work closely with the Leasing Team to maximise occupancy and improve tenant retention
• Support lease negotiations, tenant installations, renewals, and handovers
• Resolve tenant operational matters efficiently and professionally
• Assist in implementing leasing strategies to improve portfolio performance

Property Operations & Maintenance

• Oversee preventative and reactive maintenance across the portfolio
• Manage contractors, suppliers, and service providers
• Monitor contractor performance against agreed service level agreements (SLAs)
• Coordinate repairs, maintenance projects, and capital improvements
• Ensure buildings remain operational, compliant, and professionally maintained

Financial & Commercial Management

• Prepare and manage annual operational budgets
• Monitor operating expenditure and identify cost-saving opportunities
• Review financial performance and operational reports
• Support procurement processes, tenders, and supplier negotiations
• Ensure effective cost control while maintaining service standards

Compliance & Risk Management

• Ensure compliance with OH&S legislation, statutory requirements, and building regulations
• Maintain compliance certifications across the portfolio
• Conduct risk assessments and implement preventative maintenance programmes
• Manage insurance claims and operational risk incidents

Leadership & Stakeholder Management

• Lead and support on-site property teams and service providers
• Work collaboratively with Asset Management, Leasing, Finance, and Executive Management
• Mentor and develop property staff where required
• Deliver operational reporting and recommendations to senior management

Minimum Requirements

• Minimum 5–8 years' experience in commercial and retail property management
• Proven experience managing company-owned commercial and retail property portfolios
• Retail property management experience is essential
• Experience managing large property portfolios of multiple buildings
• Strong understanding of property operations, maintenance, leasing, and tenant management
• Experience managing contractors, suppliers, and operational budgets
• Knowledge of OH&S legislation and statutory compliance
• Valid driver's licence

Key Skills

• Portfolio Management
• Commercial & Retail Property Management
• Asset Performance Management
• Tenant Relationship Management
• Leasing Support & Occupancy Optimisation
• Budgeting & Financial Management
• Contractor & Facilities Management
• Compliance & Risk Management
• Leadership & Team Management
• Stakeholder Engagement & Communication

Why Apply?

• Join a respected property investment and management company
• Manage a high-profile portfolio of approximately 100,000m² GLA
• Oversee 12–15 company-owned retail and commercial properties
• Work closely with Executive Management and Leasing teams
• Drive operational excellence and portfolio performance
• Excellent opportunity to influence strategy and grow within a leading property organisation

Location