Product Designer (UX/UI)

About the Role:

• We are looking for a Product Designer UX/UI to join our Africa team. You will own the design of our customer-facing apps and internal tools and work closely with the product team on research and documentation. This is a hands-on role - you will design real screens used by customers and field agents across East Africa.

What You Will Do

Customer App.

• Own the end-to-end design of the Customer App across iOS and Android, from onboarding flows to repayment screens and self-service features
• Design new features and iterate existing ones based on user feedback, analytics, and product priorities
• Maintain visual consistency across all app screens using a shared component library in Figma
• Work closely with developers during handoff to make sure designs are implemented as intended

Sales App.

• Design and maintain the Sales App used by our field agents to onboard customers and process loan applications
• Simplify complex multi-step workflows into clear, fast-to-use interfaces for agents working in the field
• Identify usability issues through agent feedback and shadow sessions, and translate findings into design improvements
• Coordinate with the product and operations teams to ensure the app reflects the actual sales process in each market

ERP Internal Tools.

• Design internal pages and tools within our ERP system used by operations, collections, and customer service teams
• Improve the usability of existing ERP screens - reduce clicks, surface the right information, and make workflows more intuitive
• Work with internal stakeholders to understand their day-to-day tasks and translate them into clear interface requirements

Documentation & Customer Research.

• Create and maintain design documentation - user flows, specs, and handoff notes that developers can work from without back-and-forth
• Plan and run customer research together with the product team - interviews, usability tests, and field observations
• Synthesise research findings into clear insights and feed them directly into design decisions.
• Maintain a shared record of what we have learned from customers so knowledge is not lost between projects

What you will need:

Minimum Academic Qualifications.

• A minimum of 2-3 years of relevant experience as a product designer.
• A university degree in a related field.

Key competencies.

• User empathy and customer-centric thinking.
• Problem-solving and analytical skills.
• Attention to detail and strong visual design skills.
• Ability to manage multiple priorities and work independently.
• Collaboration and adaptability in a fast-paced environment.
• Passion for creating simple, accessible, and impactful financial products.
• Strong portfolio demonstrating end-to-end product design, user research, wireframing, and high-fidelity UI design will be an added advantage
• Excellent communication, presentation, and stakeholder management skills.
• Ability to create clear design documentation, specifications, and user flows.

What you will need:

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance after probation period
• Pension scheme after probation period
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities