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Porter
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Job Details
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• Actively participates in the provision of excellent service to guests.
• Cordially welcomes guests on their arrivals and opens car doors.
• Converses with guests to obtain feedback and suggestions for improvement.
• Guides guests towards service outlets as and when requested.
• Answers telephone calls in Front Office area when requested.
• Handles customer complaints efficiently through appropriate interaction and/or referral to Head Porter.
• Valet service to guests arriving at the hotel by their own means of transport.
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LUX* Grand Baie
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