Partner Success Executive

Job Description

• We are seeking a proactive and results-driven Partner Success Executive PSE to manage OEM vendor relationships and oversee the end-to-end delivery of hardware and software solutions to enterprise clients across Nigeria and the broader West African market.
• The ideal candidate will be responsible for managing the full partner lifecycle, including partner onboarding, enablement, ongoing engagement, quarterly business reviews, renewal management, and identifying opportunities for growth and expansion.
• The role also requires ensuring that all delivery commitments to end-user clients are executed efficiently, on time, and reviewed upon completion to guarantee customer satisfaction.
• The successful candidate will serve as a key liaison between OEM partners, internal teams, and clients, ensuring seamless collaboration, exceptional service delivery, and long-term partner success.

Responsibilities

• Manage and strengthen relationships with OEM partners and vendors.
• Coordinate the onboarding, enablement, and ongoing engagement of partners.
• Conduct Quarterly Business Reviews QBRs with partners.
• Oversee the end-to-end delivery of hardware and software solutions to clients.
• Monitor delivery timelines and ensure commitments are met.
• Manage renewals and identify opportunities for upselling and business expansion.
• Conduct post-delivery reviews to ensure customer satisfaction and continuous improvement.
• Collaborate with internal teams to ensure seamless execution of partner and client engagements.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Information Technology, or a related field.
• Proven experience in partner management, account management, customer success, or a similar role.
• Strong stakeholder management and relationship-building skills.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple priorities and work cross-functionally.
• Experience within the technology or cybersecurity industry is an added advantage.
• If you are passionate about building strategic partnerships, driving customer success, and delivering exceptional client experiences, we would love to hear from you.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional development and growth opportunities.
• A supportive and collaborative work culture.