Responsibilities

• Lead others and  work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote the company's customer service culture greet, offer help, and thank
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.
• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandizing activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Requirements

• Candidates must possess a Bachelors degree
• minimum of 3-4 years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.