DETAILED JOB DESCRIPTION: OFFICE MANAGER

Company: Vepmac Consultancy Services

Location: Solwezi, North-Western Province, Zambia

Department: Operations & Client Service

Reports to: Director / Remote Lead Consultant

Employment Type: Full-time Role Purpose The Manager will lead the Solwezi office operations and ensure the delivery of high-quality tax, compliance, and management consulting services. You will manage client delivery, team performance, and office profitability while upholding Vepmac’s standard of “Certainty” for clients.

Key Responsibilities

Operations & Technical Delivery

Oversee all client engagements: ZRA returns, VAT, PAYE, corporate tax, provisional tax, NAPSA, NHIMA, payroll, bookkeeping, and audit support.

Review all work for accuracy and compliance before submission.

Ensure all deadlines are met.

Handle complex client issues, ZRA audits, queries, and penalties.

Liaise with authorities on behalf of clients.

Implement internal controls and quality assurance processes.

Team Leadership & Administration

Supervise Sales Officer and support/admin staff.

Set targets, conduct performance reviews.

Manage office administration: scheduling, filing, billing, collections, and procurement.

Coordinate with the remote Lead Consultant on systems, templates, and technical updates.

Client Management & Business Growth

Be the primary contact for key accounts.

Build trust and retain high-value clients.

Support the Sales Officer in technical presentations and closing deals.

Build relationships with ZRA, NAPSA, PACRA, Solwezi Chamber of Commerce, and mine suppliers.

Identify opportunities for new service lines: management systems, internal controls, training.

Financial & Compliance Management

Monitor office budget, revenue, expenses, and cash flow.

Report monthly to Director.

Ensure office compliance with ZRA,NAPSA and other professional standards.

Maintain client confidentiality and data protection.

Qualifications Required

Education: Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.

Professional Qualification: ZICA Licentiate/Professional, ACCA, CIMA, or studying towards is strongly preferred.

Experience: Minimum 3-5 years experience in tax, accounting, or audit. At least 1 year in a supervisory/manager role. Consulting experience is an advantage.

Technical Knowledge: In-depth knowledge of Zambian Tax Laws, ZRA TaxOnline, TPIN, VAT, PAYE, Withholding TaxKnowledge of NAPSA, NHIMA, Employment Act, Companies ActProficient in QuickBooks, Sage, Excel, and MS Office

Skills:Leadership, coaching, and team management

Strong analytical, problem-solving, and decision-making skills

Excellent client relations and communication skills

High integrity and attention to detail.

Other Requirements:Must be based in Solwezi and willing to travel within NWPMember of ZICA in good standing is an advantage

KPIs

On-time filing rate, client satisfaction score, office revenue & profitability, team performance, zero compliance errors.

How to Apply

Interested candidates should send CV, academic certificates, and cover letter to ve•••••••••••••••@••••••.com with the subject: Application - Sales Officer/Manager - Solwezi. 

Closing date: 10 July 2026

Vepmac Consultancy is an equal opportunity employer.