Duties and Responsibilities

• Manage the administrative team, including mentoring and onboarding new staff
• Design, improve, and streamline procurement workflows to ensure smooth information flow between departments
• Support Warehouse Managers and operational teams with admin coordination
• Receive customer orders via email and telephone
• Schedule weekly deliveries and create customer delivery notes for all planned deliveries
• Create customer invoices after deliveries are completed
• Generate customer credit notes
• Liaise with customers regarding invoicing and accounts queries
• Create customer and supplier codes on the Pastel system
• Create and control stock inventory codes on Pastel
• Provide customer statements monthly and on request
• Assist with monthly stock take processes and investigate stock losses/gains
• Handle other reasonable administrative duties as required

Skills Required

• Solid understanding of basic accounting practices
• Strong numeric aptitude
• Proven team leadership: delegation, coaching, and conflict management
• High accuracy and attention to detail
• Excellent written and verbal communication
• Client-focused and service-driven
• Cooperative team player who supports leaders
• Self-motivated, proactive, positive, and able to perform under pressure
• Strong ethics, professionalism, and integrity

Qualifications and Experience

• Grade 12 (Matric)
• Relevant tertiary qualification (advantageous)
• Minimum 5 years’ relevant experience
• Excellent Microsoft Office skills (Word, Excel, Outlook)
• Good working knowledge of Pastel