Duties include:

• Provide technical diagnosis and fault evaluation across dealer and internal vehicles, ensuring accurate identification of mechanical and electrical issues.
• Compile detailed technical and failure analysis reports, including warranty-claimed components and FTIR-related findings.
• Test and evaluate warranty-returned components to determine root cause of failure.
• Monitor, manage, and escalate TAR cases, ensuring timely resolution and submission of monthly TAR summary reports.
• Deliver on-site technical diagnostic support to dealerships to assist with complex repairs and ensure minimal vehicle downtime.
• Analyse failure trends and implement corrective actions to improve product reliability and technician capability across the dealer network.
• Support and deliver technical training and on-the-job coaching to upskill dealership technicians.
• Assist with preparation and coordination of technical training sessions and ensure readiness of service materials.
• Maintain accurate, complete, and up-to-date technical documentation and reporting records.
• Collaborate with internal OEM departments to ensure service materials and technical documentation are available for new model launches and updates.
• Provide technical guidance and support to customer service teams where required.
• Ensure all diagnostic work leads to accurate, cost-effective repair solutions and supports warranty cost control.
• Promote workshop efficiency and cleanliness through consistent application of 5S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining).

Requirements:

• Completed apprenticeship with a recognised trade test.
• Additional technical or technological qualification advantageous.
• Strong knowledge of FTIR systems and failure analysis methodologies.
• High level of computer literacy (MS Excel, Word, PowerPoint).
• Strong analytical ability with experience in reporting, failure analysis, and process improvement.
• Excellent communication skills with the ability to work independently and within a team.
• Strong initiative, resilience, and problem-solving capability.
• Willingness to work overtime and travel at short notice when required.

If your current experience and skillsets tick majority of the job specification boxes, then:
 
Apply directly now – Send your CV to  Ha••••@••••••.za
 
Feel free to contact Hayley directly on 087 265 •••••• 64 or send a WhatsApp to 082 442 •••••• 10 for more information.
 
https://www.facebook.com/profile.php?id=615 •••••• 60
 
https://www.linkedin.com/company/motorecruit/?viewAsMember=true
 
https://linktr.ee/motorecruit
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
 
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Submission closing date: No later than 30 June 2026