Job Title: Lodge Manager and Lodge Anchor Couple (He lodge manager and maintinace her lodge anchor)

Not child friendly - bet may be considered for the right couple.

Prior Lodge experience required

Location

North West, Bojanala Platinum District, Madikwe

Job Type

Permanent, Full-Time

Primary Industry

Travel, Leisure, Tourism and Hospitality

Job Description

The Lodge Manager and Lodge Anchor couple oversee the daily operations and overall guest experience within a luxury safari lodge in the Madikwe region. This role requires effective leadership, operational management, and a strong presence on site to ensure that all aspects of the lodge function smoothly and guests receive an exceptional standard of service. The position demands hands-on involvement in guest relations, staff supervision, financial management, and maintenance of health and safety standards.

Job Duties

• Manage all lodge operations to maintain high standards of guest service, accommodation, food and beverage, and activities.
• Act as the primary point of contact for guests, ensuring a personalised and memorable experience through attentive service and prompt resolution of any issues.
• Lead, motivate, and train all lodge staff to foster a positive work environment and encourage professional development.
• Monitor and manage the lodge’s financial performance, including budgeting, forecasting, and controlling costs without compromising quality.
• Ensure compliance with all relevant health, safety, and environmental regulations, including risk assessments and emergency procedures.
• Collaborate with suppliers, contractors, and external stakeholders to maintain lodge facilities and services at optimum levels.
• Implement and maintain operational policies and procedures to guarantee consistency and efficiency across all departments.
• Support marketing and promotional activities to enhance the lodge’s reputation and attract new clientele.
• Coordinate logistics for guest arrivals, departures and excursions, ensuring smooth transitions and excellent communication.
• Maintain accurate records relating to bookings, guest preferences, maintenance schedules and staff performance.
• Serve as an ambassador for the lodge and the region, promoting sustainable tourism and conservation efforts.
• Work collaboratively as a couple to provide a stable and consistent presence on site, sharing responsibilities to optimise operational effectiveness.

Required Qualifications

• Proven experience in lodge or hotel management within the tourism or hospitality sector, preferably in a safari or remote location setting.
• Strong leadership skills with the ability to manage and inspire a diverse team.
• Excellent communication and interpersonal skills.
• Solid financial acumen and experience managing budgets and financial reports.
• Competence in health and safety regulations and best practises.
• Ability to adapt to a remote working environment and manage logistical challenges effectively.
• Fluent in English with strong written and verbal communication abilities.

Education

• A minimum of a diploma or degree in Hospitality Management, Tourism, Business Administration or a related field is preferred.

Experience

• At least five years’ experience in a senior operational role within the hospitality or tourism industry.
• Previous experience managing a lodge, safari camp, or similar establishment in a rural or remote area is highly advantageous.
• Experience working as part of a management couple or team is beneficial.

Knowledge and Skills

• In-depth knowledge of lodge operations, guest services, and hospitality standards.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Proficiency with booking and property management systems.
• Good understanding of local culture, conservation principles, and sustainable tourism practises.
• Organisational skills with attention to detail and the ability to multitask effectively.
• Competence in basic maintenance and facility management is an advantage.
• Ability to build rapport with guests and local communities alike.

Preferred Qualifications

• Formal certification in first aid or emergency response.
• Additional language skills relevant to the region or international clientele.
• Training or certification in environmental management or eco-tourism.
• Experience in marketing or guest relations within the travel and tourism sector.

Working Conditions

• This role is based in a remote safari lodge in the North West province requiring on-site residence.
• Working hours are full-time and may include weekends, public holidays, early mornings, and late evenings to accommodate guest needs and lodge activities.
• The environment involves outdoor conditions and variable weather; flexibility and physical stamina are necessary.
• The role demands close collaboration with a partner to share responsibilities and maintain a consistent presence.
• Occasional travel to nearby towns or regional offices may be required.
• 6 weekss on 2 weeks off