Duties & Responsibilities

• Act as the first point of contact for clients, providing guidance and support to resolve queries raised.
• Provide high-quality, timely support to clients by diagnosing and resolving technical queries.
• Escalate complex technical issues to the appropriate internal teams and follow up on the resolution process.
• Develop a deep understanding of the company to provide accurate information.
• Process compliance to ensure first-time-right delivery of requests received.

Desired Experience & Qualification

Skills:

• Data analysis
• Data Modelling skills
• Communicate effectively with both technical and non-technical stakeholders
• Excellent communication and collaboration abilities, thriving in a team-oriented environment.
• Ability to thrive in a fast-paced environment, delivering high-quality results.
• Passion for cutting-edge technology solutions and a drive for continuous learning.
• Microsoft Certification Advantageous
• Microsoft SQL 1-3 Years Experience
• Basic JavaScript 1 Year Experience
• Basic SSRS 1-2 Years Experience
• Basic XML 1 Years experience
• Basic HTML 1 Year Experience
• Basic Excel 1-2 Years
• Basic Knowledge of IT Testing Principles

Education:

• relevant certifications and short courses issued by a recognised and accredited entity within the industry
• Microsoft Certification Advantageous
• Microsoft SQL 1-3 Years Experience
• Basic JavaScript 1 Year Experience
• Basic SSRS 1-2 Years Experience
• Basic XML 1 Years experience
• Basic HTML 1 Year Experience
• Basic Excel 1-2 Years
• Basic Knowledge of IT Testing Principles
• Relevant Tertiary qualification(s) in Information Technology (Higher Diploma or Degree) can be subsidised with a combination of experience.
• Azure DevOps and AppService experience.

Package & Remuneration

Market Related

Interested?