AML Refresh Consultant (6-month contract)

We are seeking detail-orientated AML Refresh Consultants to support a large-scale Anti-Money Laundering (AML) refresh programme within a leading financial services environment.

This is a contract opportunity based in Johannesburg, with a 3-day in-office presence and suited to professionals who are comfortable working in high-volume, delivery-driven environments while maintaining a strong focus on compliance, quality, and customer interaction.

You will play a key role in supporting customer due diligence (CDD) reviews, engaging directly with clients, and contributing to the integrity of AML processes.

Key responsibilities and output areas include the following:

CDD & AML Delivery

• Conduct customer due diligence (CDD) reviews in line with AML refresh procedures and contact strategies.
• Ensure cases are initiated and completed within timelines, maintaining accuracy and completeness of documentation.
• Verify customer identity, update profiles, and assess or adjust risk ratings as required.
• Respond to client queries via phone and email, managing interactions professionally and efficiently.

Risk Assessment & Compliance

• Analyse customer behaviour and transaction patterns to identify potential risks or suspicious activity.
• Support AML compliance by adhering to regulatory requirements and internal controls.
• Investigate and escalate suspicious activities to the appropriate reporting channels.

Collaboration & Quality

• Collaborate with internal stakeholders across compliance, legal, risk, and technology teams.
• Maintain accurate documentation and ensure all outputs meet required quality assurance standards.
• Support improvement initiatives by identifying process gaps and corrective actions.

Customer Engagement in Practice

• Engage with clients in a high-volume environment, managing queries, objections, and escalations calmly and professionally.
• Balance service delivery expectations with strict compliance and process adherence.

Key Requirements

• Experience in AML, KYC, or customer due diligence environments
• Background in a call centre or high-volume customer interaction role is advantageous
• Strong attention to detail and ability to manage structured, process-driven work
• Ability to handle difficult or escalated customer interactions professionally
• Effective communication and stakeholder engagement skills
• Resilience and ability to perform under pressure
• Must be willing to travel to the office 3 days a week

Technical & Domain Knowledge

• Understanding of AML regulations, compliance frameworks, and risk management principles
• Exposure to AML tools, case management systems, or transaction monitoring platforms
• Familiarity with audit, documentation, and regulatory reporting requirements

Please Note:

As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.