Job Description
Role Purpose:

We're looking for IT Administration Graduates to join our Operations team at Solid Systems. This role is ideal for graduates who enjoy structure, coordination, problem-solving, and working with people, and who want to build a strong foundation in a modern IT service environment.

You'll work closely with our:

• Technical Coordination Team
• Customer Success Team
• Operations and Projects Teams

Your role is to help ensure work flows smoothly between teams and customers by making sure nothing is missed, delayed, or unclear.

Please note: This is not a hands-on technical support role. It's an operations and coordination role that supports technical teams and customers.

What you will be doing:

Operations Support:

• Support the day-to-day running of IT service delivery
• Maintain accurate records, trackers, and documentation
• Assist with operational reports and service data
• Help ensure processes are followed, and information is up to date

Technical Coordination Support:

• Understand and manage the ticket lifecycle
• Ensure updates are logged correctly
• Support scheduling, handovers, and follow-ups
• Assist with onboarding and offboarding administration (access, accounts, devices coordination)
• Support documentation and quality checks across systems

Customer Success Support:

• Tracking client requests and actions
• Ensuring follow-through and clear communication
• Keeping customer information and notes up to date
• Help prepare client updates, reports, and service information

Team & Project Coordination:

• Help schedule meetings, actions, and updates across teams
• Take notes, track actions, and follow up to completion
• Support collaboration between Operations, Technical, and Customer-facing teams

Requirements

• Completed or final-year qualification in: Information Technology, Information Systems, Business Technology or a related field
• Emotional Intelligence
• Self-motivated and a self-starter
• Ability to take ownership
• Growth Mindset
• Highly organised with strong attention to detail
• Clear and professional communication skills
• Comfortable working with systems, data, and documentation
• Strong sense of ownership and follow-through
• Able to manage multiple tasks and priorities
• Curious, coachable, and eager to learn

Benefits

• A high-performance, values-led culture where trust and ownership matter
• A team that genuinely cares - about clients and about each other
• Real investment in your growth
• Opportunities to step up, lead, and shape how we do things
• A modern, flexible working environment in Cape Town and Johannesburg