Key Responsibilities

• Handle incoming telephonic, email and counter enquiries for electrical products and components
• Prepare and follow up on quotations, converting enquiries into confirmed orders
• Provide technical product advice and cross/up-selling recommendations to customers
• Process sales orders accurately on the ERP/inventory system and track order status through to delivery
• Liaise with external sales representatives and technical staff on customer requirements
• Source pricing and lead times from suppliers for non-stock or specialised electrical items
• Maintain accurate customer and pricing records, and assist with monthly sales reporting
• Resolve customer queries, back orders and returns in a timely manner
• Build and maintain strong working relationships with existing and prospective customers

Requirements & Experience

• Matric / Grade 12; a relevant electrical qualification (N-Dip, trade certificate or similar) advantageous
• Minimum 2-3 years' internal sales experience within an electrical, industrial or technical distribution environment
• Solid product knowledge of electrical components, motors, drives, switchgear or related equipment
• Working knowledge of an ERP/stock management system (e.g. Syspro, Pastel, SAP)
• Proficient in MS Office (Word, Excel, Outlook)
• Valid driver's licence advantageous

Skills & Competencies

• Strong customer service and telephonic sales manner
• Technical aptitude and ability to interpret customer specifications
• Accurate, deadline-driven and detail-orientated
• Good negotiation and communication skills
• Able to work under pressure in a fast-paced counter/sales environment
• Team player with a proactive, solutions-focused approach