Requirements

• Grade 12 / Matric.
• Previous experience in internal sales, customer service, order processing, procurement administration or operational coordination.
• Strong computer literacy, including Microsoft Office.
• Experience using CRM, ERP or inventory management systems will be advantageous.
• Strong written and verbal communication skills.
• Excellent organisational and administrative skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet strict deadlines.
• Automotive parts knowledge will be highly advantageous.
• Previous experience within the automotive aftermarket, dealership, parts distribution or fleet environment will be beneficial.
• Ability to interpret OEM and aftermarket part numbers.
• Understanding of vehicle makes, models, VIN information and component descriptions.
• Experience liaising with suppliers, dealerships, workshops or government fleet customers.
• Microsoft Dynamics 365 experience will be advantageous.

Responsibilities

• Receive, review and capture customer RFQs on the CRM Portal.
• Interpret vehicle and automotive parts requirements accurately.
• Request pricing and availability from suppliers.
• Compile and submit customer quotations within required turnaround times.
• Process customer orders and verify pricing, quantities and part numbers.
• Create and maintain sales orders and purchase orders.
• Coordinate supplier stock availability, dispatch and deliveries.
• Monitor open orders, backorders and delivery deadlines.
• Capture courier, waybill and delivery information.
• Maintain accurate transaction and supporting documentation.
• Follow up on quotations, orders, deliveries and customer enquiries.
• Assist with returns, exchanges, replacements and credit requests.
• Update CRM records and transaction statuses accurately.
• Escalate delays, discrepancies and service risks where necessary.
• Communicate professionally with customers, suppliers and internal departments.
• Assist with daily, weekly and monthly operational reporting.

Contract Duration