Essential

• Minimum 5 to 10 years' experience in hospitality, guest relations, lodge operations, hotel reservations, or tourism.
• Preference will be semi - retired hospitality co-ordinator 
• Experience within a luxury lodge, safari lodge, boutique hotel, wellness retreat, or game reserve environment.
• Strong customer service and relationship management skills.
• Experience using reservation systems and hospitality software.
• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• Proficiency in Microsoft Office and online booking platforms.

• Diploma or Degree in Hospitality Management, Tourism Management, Hotel Management, or related field.
• Experience managing spa, wellness, or concierge services.
• Knowledge of safari lodge operations and luxury guest expectations.
• Additional language skills would be advantageous.
• Car self-drive is required   

• Warm, professional, and guest-centric personality.
• Highly organised and detail oriented.
• Calm under pressure with excellent problem-solving abilities.
• Strong interpersonal and communication skills.
• Self-motivated and able to work independently.
• Flexible and willing to work weekends, public holidays, and peak guest periods.
• Passionate about hospitality, tourism, wellness, and delivering memorable guest experiences.