Purpose of the Role
To supervise and coordinate all housekeeping functions, equipment and procedures.
Key Responsibilities
1. Housekeeping Operations and Supervision- Establish and maintain a system of housekeeping to ensure all accommodation is appropriately prepared and maintained for site residents.
- Conduct planned and random inspections of facilities and contents to ensure standards are maintained and to identify replacement and repair requirements.
- Oversee the maintenance and repairs to the facilities.
2. Housekeeping Inventory Control- Issue supplies and consumables to staff as needed.
- Keep track of supply levels and place requisitions when required to replenish stock.
3. Health and Safety Compliance- Inspect accommodation, housekeeping and ablution facilities for conformity with health and safety policies, procedures and checklists.
- Report identified problems to the Housekeeping and Laundry Manager.
4. Staff Supervision- Manage and reconcile employee leave and attendance records.
- Respond to or redirect employee queries as required.
- Conduct employee appraisals.
- Manage first level labour relations matters.
- Identify areas for employee development and provide training.
5. Client Relations and Complaint Resolution- Follow up on client queries and complaints.
- Resolve minor client complaints and problems.
- Escalate client complaints out of scope of responsibility to the Housekeeping and Laundry Manager for further resolution.
6. Effective Teamwork and Self-Management- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Manage colleagues’ expectations and communicate appropriately.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
QUALIFICATION AND EXPERIENCE- Grade 12
- Hospitality diploma would be preferred
- 5 years’ hospitality industry experience of which 2 should be in a supervisory or team leader role
