Hotel Manager

Responsibilities:
Guest Experience & Hotel Operations:

• Ensure exceptional guest satisfaction by delivering world-class customer service.
  
• Address guest inquiries, concerns, and complaints promptly and professionally.
  
• Oversee the smooth operation of the Front Office, Housekeeping, Food & Beverage, and other hotel departments.
  
• Maintain and enforce the highest standards of hospitality and service delivery.
  

Financial & Revenue Management:

• Develop and implement pricing, sales, and revenue optimization strategies.
  
• Analyze market trends, competitor activities, and occupancy reports to maximize profitability.
  
• Monitor budgets, operational costs, inventory, and procurement activities.
  
• Prepare and present operational and financial performance reports.

Team Leadership & Human Resources:

• Lead recruitment, onboarding, training, and development of hotel staff.
  
• Create and manage staff schedules to ensure adequate departmental coverage.
  
• Foster a positive work culture that promotes teamwork, accountability, and excellence.
  
• Conduct performance evaluations and ensure compliance with company standards and policies.
  

Compliance, Safety & Facility Management:

• Ensure compliance with all local regulations, licensing requirements, health and safety standards, and fire safety procedures.\
  
• Oversee routine maintenance, repairs, and property improvement projects.
  
• Maintain hotel security standards and ensure a safe environment for guests and employees.
  
• Manage relationships with suppliers, contractors, travel agencies, and other business partners.
  

Requirements:

• A minimum of an HND in hospitality management, business administration, tourism management, or a related field is preferred.
• Relevant hospitality certifications will be an added advantage.
• Proven experience as a hotel manager, operations manager, or similar hospitality leadership role.
• Strong understanding of hotel operations, revenue management, and guest service excellence.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• High level of emotional intelligence and customer-focused mindset
• Financial management and budgeting experience.
• Proficiency in hotel management systems and Microsoft Office applications.

Location: Benin City, Edo